Details

Qualification Summary

Give your learners confidence in their customer service skills with this high-level qualification.

Many businesses today are so dedicated to offering exceptional customer service it forms a major part of their brand and identity. That means having the skilled and knowledgeable staff to deliver on their customer service promises and maintain that hard won reputation.

The Highfield Level 3 Certificate in Customer Service (RQF) has developed to deliver precisely those high-level customer service skills that so many businesses value.

Based on Highfield’s own acknowledged high-quality customer service values, the qualification delivers where it matters, and is aimed at learners new to customer service or wanting to improve their knowledge with a nationally recognized qualification.

It will give learners the knowledge and understanding in customer service needed to effectively deal with customers on a daily basis, and is applicable to a huge range of work environments.

Topics include:

The principles which impact on customer expectations

How behavior, communication and interpersonal skills affect customer expectations and satisfaction

How legislation affects the customer service process

The process of promoting products and services

The importance of effective teamwork and the monitoring of performance

Assessment method: Portfolio of evidence