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Highfield Level 2 Award in Customer Service (RQF)
Level 2 • Highfield Qualifications (HABC)
9 Hours
Total duration
1 day
Program length
Certified HABC Trainer
Instructor
HABC Certified
International recognition
About This Program
Used by some of the leading brands in the UK & worldwide. The qualification for organizations who provide exceptional customer service. This program equips learners with essential customer service skills and knowledge to deliver outstanding service experiences.
Curriculum Path
01Understanding customer service
02Communication in customer service
03Customer needs and expectations
04Handling complaints effectively
05Building customer loyalty
What You'll Gain
Internationally recognized certification
Practical, hands-on training
Expert-led instruction
Career advancement opportunities