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Highfield Level 2 Award in Customer Service (RQF)
Used by some of the leading brands in the UK & worldwide The qualification for organizations who provide exceptional customer service Covers the vital knowledge needed for effective customer service Supported by our high-quality training resources.
Details
Qualification Summary
Keep your customers coming back for more with this leading
customer service qualification.
Experience of customer service is often the deciding factor
for the public when deciding which organisation to do business with. It’s
important therefore that your business offers a good first impression with
every single customer interaction.
Based on our own exceptional customer service values, the
Highfield Level 2 Award in Customer Service (RQF) has been designed to prepare
learners for work in a customer service role or for those whose job already
involves an element of customer service.
The qualification has been written to give learners the
knowledge and understanding of effective customer service in a variety of work
environments, and can be delivered in just 6 hours.
Topics covered include:
The principles of customer service
How needs and expectations are formed
Interpersonal skills
Appropriate behavior
Responding to problems and complaints
This qualification can be achieved in just 1 day.
Assessment method: Multiple-choice examination
Course information
- Course start date : 2023-04-22
- Duration : 1day
- Hours: 9
- Number of seats: 15
- studying days : from الأحد to الخميس
- Study time : 19:00 - 22:00
- Training period: مسائي
- training type: